Wow, January is over now. What an amazing experience working at a Y is for the month of January. The volume of people in and out of our facility is tremendous with new folks joining and other members committing to life changes.
What a wonderful opportunity our new and old members present to us. The YMCA of Greater Louisville has 3894 over 8000 people that are now part of our family. Those people chose to join this YMCA, chose to trust us with the responsibility to help them accomplish a change or improvement in their life. Let’s face it, everyone has a reason for joining or continuing to be a member of the YMCA. If you are joining you have a need or dissatisfaction that you think the YMCA can help you solve. For each of our staff and volunteers the responsibility of being that “solution” is very important to us.
We go about that in a variety of ways:
– We continue to be told via both surveys and anecdotal comments that we have the friendliest staff around and that is not an accident. We do want the environment here to be friendly, welcoming and genuinely supportive. But it is not just a staff thing, our members have in large part created that as well. Watching new folks embraced and adopted into the group is gratifying to see; it reflects the environment here.
– We are following up in writing, electronically and on the phone with all of our new members to check on the progress they are making. Also, we are encouraging each new member to have an individual appointment with a member of our staff team in an area they are interested in such as: aquatics, wellness, group exercise or family programming. These meetings will help set realistic goals and help our staff do a better job of following up in a personal and meaningful way. We really do want to help every one of our member achieve and succeed.
– New member survey’s and member satisfaction survey’s are a tool we really rely on to learn how people feel about the experience and what we can do better to help our members reach their individual measures of success.
Hopefully we can see continued success and many of our newest members will be with us for a long period of time and what we do the YMCA can help them.